Business Etiquette
Engaging sessions focused on emotional
intelligence, influence, team building, change
management & Business Etiquette
1. Introduction to Business Etiquette
- What is business etiquette and why it matters
- The impact of etiquette on professional image and career growth
- Etiquette vs. ethics vs. protocol
- Case studies of etiquette successes and failures
2. Professional Appearance and Behavior
- Dress codes: formal, business casual, and industry-specific norms
- Grooming standards and hygiene
- Posture, poise, and professional demeanor
- First impressions and how to make them count
3. Communication Etiquette
- Verbal Communication:
- Tone, clarity, and respectful language
- Avoiding slang and filler words
- Non-Verbal Communication:
- Eye contact, facial expressions, and gestures
- Cultural differences in body language
- Written Communication:
- Email structure, tone, and etiquette
- Professional messaging on platforms like WhatsApp, Slack, or Teams
- Proper use of CC, BCC, and subject lines
4. Workplace Conduct
- Respecting diversity and inclusion
- Office politics and gossip: what to avoid
- Elevator, hallway, and breakroom etiquette
- Handling mistakes and giving/receiving feedback gracefully
5. Meeting Etiquette
- Scheduling and confirming meetings
- Arriving on time and prepared
- Speaking up respectfully and listening actively
- Taking notes and following up
6. Dining and Hospitality Etiquette
- Hosting and attending business meals
- Table settings and utensil use
- Toasting, tipping, and paying the bill
- Handling dietary restrictions and cultural norms
Interactive Workshops—Business Etiquette
7. Networking and Social Etiquette
- Introducing yourself and others
- Business card etiquette (physical and digital)
- Building rapport and maintaining professional boundaries
- Following up after events or introductions
8. Cross-Cultural and Global Etiquette
- Understanding cultural norms and taboos
- Greeting customs around the world
- Gift-giving etiquette in different cultures
- Time perception and punctuality across cultures
9. Remote and Hybrid Work Etiquette
- Virtual meeting best practices (camera, mute, background)
- Email and chat professionalism
- Managing time zones and asynchronous communication
- Respecting work-life boundaries in remote settings
10. Digital and Social Media Etiquette
- Professional use of LinkedIn and other platforms
- What not to post: maintaining a professional digital footprint
- Email signatures and online profiles
- Cybersecurity and confidentiality awareness
11. Crisis and Conflict Etiquette
- Handling workplace conflicts with professionalism
- Apologizing and taking responsibility
- Dealing with difficult personalities
- Maintaining composure under pressure
12. Review, Practice, and Certification
- Role-playing and scenario-based exercises
- Etiquette quizzes and self-assessments
- Personalized feedback and improvement plans